This workshop provides participants an
opportunity to test conversation and listening skills and develop better
techniques. The result will be improved job performance and the ability to
build stronger relationships.
- Identify attitudes and habits that
negatively affect message reception
- Gather information through probing
questions
- Verify assumptions and accuracy
- Build rapport through attentive body
language
- Interpret feelings and accompany facts
- Identify distortions and mental erasers
- Listen discriminately to pervasive
appeals
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